Shipping policy

Shipping, Local Pickup & Return Policy

Shipping Policy

Thank you for shopping with Royal Beauty Hair Company. We appreciate your business and strive to process every order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Processing times do not include weekends or holidays. Processing time and shipping time are seperate. Please Note: Certain products require additional preparation and may require additional processing time beyond our standard turnaround. This includes, but is not limited to:

  • Lace wigs

  • Longer hair lengths

  • Specialty or high-demand textures (i.e., raw extensions, curly/wavy textures)

  • Limited edition, restocked, or made-to-order items

We take pride in providing quality products and appreciate your patience while your order is carefully prepared.

Shipping

Once your order has been processed, you will receive a shipping confirmation email with tracking updates as order is fulfilled.

Delivery times are estimates provided by the shipping carrier and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.

Customers are responsible for entering the correct shipping address at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.

Local Pickup

We offer local pickup on select in-stock items only.

If you would like to verify whether an item is available for pickup before placing your order, please email us at royalbeautyhairco@gmail.com.

Eligible in-stock pickup orders are typically ready for pickup the same day or the next business day during normal business hours. You will receive a notification when your order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Orders containing custom, pre-order, or non-stock items are not eligible for local pickup unless otherwise stated.

Returns, Refunds & Exchanges

ALL SALES ARE FINAL.

Due to the hygienic nature of our products, we do not accept returns, refunds, exchanges, or cancellations once an order has been placed.

Please carefully review your order before completing your purchase, including:

  • Product selection

  • Length

  • Texture

  • Color

  • Quantity

  • Shipping address

By placing an order with Royal Beauty Hair Company, you acknowledge and agree to these terms.

If you receive an incorrect/ defective item due to an error on our part, please contact us within 48 hours of delivery with your order number and clear photos of the item received. Hang tags must be intact. We will review the issue and provide an appropriate resolution. 

Product Disclaimer

All of our hair products are made from 100% human hair.

Because our products are made from natural human hair:

  • Color may vary slightly from bundle to bundle or wig to wig.

  • Natural curl and wave patterns may vary slightly.

  • Product appearance may differ slightly due to lighting, photography, and individual device screen settings.

Proper maintenance is essential to maximize the longevity of your hair. We recommend following a consistent care routine and having coloring, bleaching, or other chemical services performed by a licensed professional.

While our products are carefully inspected before shipment, the lifespan and performance of the hair will vary depending on installation, maintenance, styling practices, and overall care.

Contact Us

If you have any questions before placing your order, we're happy to assist.

Email: royalbeautyhairco@gmail.com

Business Hours: Tuesday-Saturday, 9am-6pm

Please allow 24–48 business hours for a response.