Our Policies

Shipping, Local Pickup & Return Policy

 

Shipping Policy

Thank you for shopping with Royal Beauty Hair Company. We appreciate your business and strive to process every order as quickly as possible.

 

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Processing times do not include weekends or holidays. Processing time and shipping time are seperate. Please Note: Certain products require additional preparation and may require additional processing time beyond our standard turnaround. This includes, but is not limited to:

  • Lace wigs

  • Longer hair lengths

  • Specialty or high-demand textures (i.e., raw extensions, curly/wavy textures)

  • Limited edition, restocked, or made-to-order items

We take pride in providing quality products and appreciate your patience while your order is carefully prepared.

Shipping

Once your order has been processed, you will receive a shipping confirmation email with tracking updates as order is fulfilled.

Delivery times are estimates provided by the shipping carrier and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.

Shipping Address

Customers are responsible for carefully reviewing their shipping information before completing an order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

We cannot guarantee that an address can be changed once an order has entered processing or fulwfillment.

Once an order has shipped, Royal Beauty cannot modify the shipping address through the carrier.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their package.

Delayed Packages

Carrier delays can occasionally occur after an order has been shipped. Unfortunately, delays caused by the shipping carrier are outside of Royal Beauty’s direct control.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us. We will be happy to assist you with reviewing the available tracking information and determining the appropriate next steps.

Lost, Stolen or Misdelivered Packages

If your tracking information indicates that your package has been delivered but you are unable to locate it, please first check around the delivery location, with household members, neighbors, front desk personnel, or other secure areas where the carrier may have left the package.

You should also contact the shipping carrier directly regarding the delivery.

Please contact Royal Beauty if additional assistance is needed. We are willing to review legitimate delivery concerns and assist with the appropriate next steps when possible.

A carrier marking a package as delivered does not automatically guarantee that Royal Beauty can issue a refund or replacement. Delivery concerns will be reviewed based on the circumstances of the order and available carrier information.

Local Pickup

 

How Local Pickup Works:

We offer local pickup on select in-stock items only.

Customers who select Local Pickup at checkout will receive an order confirmation after their purchase.

Please note that an order confirmation does not mean your order is ready for pickup.

You must wait until you receive a Ready for Pickup notification before traveling to the salon.

Please do not arrive at the salon to retrieve an order before receiving notification.

Pickup Hours:

Local pickup is available:

Tuesday–Saturday
10:00 AM–5:00 PM

Pickup availability may vary throughout the day due to salon operations. We recommend contacting us before traveling to the salon to confirm that someone is available to assist with your pickup.

Receiving a Ready for Pickup notification confirms that your order has been prepared; however, we still recommend verifying availability before heading to the salon.

Pickup Timeframe

Once you receive your Ready for Pickup notification, your order must be picked up within 3 days.

If you are unable to retrieve your order within the 3-day pickup period, please contact us before the pickup period expires.

We understand that circumstances arise and are happy to work with customers who communicate with us and need additional pickup time.

Orders Not Picked Up Within 3 Days:

If an order is not picked up within 3 days of the Ready for Pickup notification and no arrangements for additional time have been made, the order will be canceled.

A refund will be issued minus any applicable processing fees, and the merchandise will be restocked and made available for purchase.

Once merchandise has been restocked, availability is no longer guaranteed.

Picking Up Your Order:

Please have your order information available when arriving for pickup so that we can verify your purchase.

For the security of our customers and their orders, additional verification may be requested before an order is released.

If someone other than the purchaser will be picking up the order, please contact us in advance so appropriate arrangements can be made.

Inspecting Your Pickup Order:

We encourage customers to review their order promptly after receiving it.

If you believe you received an incorrect or defective product, please contact us as soon as possible and before installing, wearing, cutting, coloring, washing, chemically processing, or otherwise altering the product.

If you would like to verify whether an item is available for pickup before placing your order, please email us at royalbeautyhairco@gmail.com.

Eligible in-stock pickup orders are typically ready for pickup the same day or the next business day during normal business hours. You will receive a notification when your order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Orders containing custom, pre-order, or non-stock items are not eligible for local pickup unless otherwise stated.

Returns, Refunds & Exchanges

 

ALL SALES ARE FINAL.

Due to the nature of our products, all sales are final and we do not offer refunds or exchanges.

However, your satisfaction is important to us. If you experience an issue with your order or believe you have received an incorrect or defective item, please contact us as soon as possible. We are always open and willing to review your concerns and work toward an appropriate resolution when applicable.

Please note that any concerns regarding an order will be reviewed on a case-by-case basis. Products that have been worn, installed, cut, colored, chemically altered, shampooed/ conditioned or otherwise modified from their original condition may not be eligible for a replacement or other resolution.

Please carefully review your order before completing your purchase, including:

  • Product selection

  • Length

  • Texture

  • Color

  • Quantity

  • Shipping address

By placing an order with Royal Beauty Hair Company, you acknowledge and agree to these terms.

If you receive an incorrect item due to an error on our part, please contact us within 48 hours of delivery with your order number and clear photos of the item received. Hang tags must be intact. We will review the issue and provide an appropriate resolution. We stand behind the quality of our products and want you to feel confident when shopping with Royal Beauty. If there is ever a genuine issue with your order, please reach out so we have the opportunity to make it right.

Product Disclaimer

 

All of our hair products are made from 100% human hair.

Because our products are made from natural human hair:

  • Color may vary slightly from bundle to bundle or wig to wig.

  • Natural curl and wave patterns may vary slightly.

  • Product appearance may differ slightly due to lighting, photography, and individual device screen settings.

Proper maintenance is essential to maximize the longevity of your hair. We recommend following a consistent care routine and having coloring, bleaching, or other chemical services performed by a licensed professional.

While our products are carefully inspected before shipment, the lifespan and performance of the hair will vary depending on installation, maintenance, styling practices, and overall care.

Contact Us

We want every customer to feel confident shopping with Royal Beauty. If you experience a genuine issue with your order, please contact us and give us the opportunity to review the situation and make it right when appropriate.

We value our customers and will always make a reasonable effort to address legitimate concerns while maintaining policies that protect the integrity and quality of our products.

If you have any questions before placing your order, we're happy to assist.

Email: royalbeautyhairco@gmail.com

Business Hours: Tuesday-Saturday, 9am-6pm

Please allow 24–48 business hours for a response.